Mobile Towing Frequently Asked Questions

Yes. A live dispatcher answers the phone every hour of every day, including holidays. There is no answering machine and no overflow call center — every call is handled by Gibby's Towing.

Our typical overnight arrival time in Mobile is 20–30 minutes. We position trucks near major highways including I-10 and I-65, so most jobs in Mobile County are covered inside 30 minutes.

We charge the same flat-rate hookup fee regardless of time. There is no premium for night, weekend, or holiday calls.

Yes. Every truck in our fleet is a modern flatbed or wheel-lift capable of damage-free transport for AWD, low-clearance, luxury, and high-mileage vehicles.

Your location (cross street or mile marker), the make and model of the vehicle, and where you want it taken. If you're on a freeway shoulder, tell the dispatcher first so we prioritize the dispatch.

Flatbed and wheel-lift base rates are the same at Gibby's Towing — we don't penalize you for needing the safer option. The only price differences come from distance, not truck type.

Yes — flatbed is the recommended method for any AWD vehicle. Wheel-lift towing of an AWD car can damage the transmission or transfer case.

Yes. Flatbed-equipped trucks run on every shift, day and night, across all of our service area.

No. We winch from factory-designated tie-down points behind the bumper or from frame-mounted hooks, never from cosmetic bodywork.

Yes — flatbed transport is the only safe way to move a non-running EV. The drive wheels must not rotate during transport, which a flatbed prevents by lifting the entire vehicle.

Our average response time for roadside calls within Mobile city limits is 20 minutes. If you're on I-10 or I-65, we can often reach you even faster.

No, we do not sell or install new batteries. We provide a heavy-duty jump start to get your vehicle running so you can drive to a service center.

In the rare event we cannot open your lock, there is no service fee. We carry modern lockpicking and wedge kits that open 99% of vehicles damage-free.

Most insurance policies with roadside coverage will reimburse you. We provide a digital receipt immediately upon completion of the job.

No membership or pre-registration is required. Anyone can call Gibby's Towing for flat-rate emergency roadside help at any time.

Yes, we handle class 8 commercial vehicles. We can tow just the tractor or the full tractor-trailer combination.

Yes. Our heavy recovery winches and wreckers have the capacity to pull loaded commercial vehicles from mud, ditches, or embankments.

Response times for heavy wreckers vary depending on equipment location, but average ETA is under 45 minutes in Mobile County.